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  • yep, it's always good to blame 'processes' rather than anyone take responsibility ;-) ,
  • unfortunately your passengers weren't kept informed. ,
  • thx but it's a bigger claim than just for cancellation, includes petrol costs (50 miles) now: transport provided too late. ,
  • : for all those affected by train cancellations/delays - claim forms here: ,
  • ever noticed the taxi rank outside New Street? ,